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Privacy policy

Version of 28 September 2026

This policy describes how SALER.KZ (owner — Yevgeniy Khristolyubov, hereinafter the "Operator", "we") processes the personal data of visitors to saler.kz and people who message us on social media and messengers. Processing is carried out in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection". English version below.

1. What this policy covers

  • the saler.kz website and its request forms;
  • the official SALER.KZ accounts on Instagram, Facebook, TikTok, Telegram (including the bot and the channel's discussion chat) and WhatsApp;
  • the SALER.KZ AI assistant — our application that helps reply to messages and comments in these accounts;
  • the internal SALER SMM application for publishing our content (section 12).

2. What data we receive

From the website: the name, phone number and task description you enter in the form; technical data (cookies, IP address, device and browser type, pages visited) via web analytics services.

When you send us a direct message or leave a comment under our post, the platform (Meta, TikTok, Telegram, WhatsApp) passes the following to our AI assistant:

  • your account identifier that the platform assigns for our account (e.g. Instagram-scoped ID, Page-scoped ID, TikTok or Telegram ID), and for WhatsApp — your phone number;
  • the name or username shown by the platform;
  • the text of the message or comment, the time it was sent, and the message or comment identifier;
  • the identifier and text of our post under which the comment was left;
  • the attachment type (photo, video, voice message), if you sent one. The assistant does not download or analyse the files themselves;
  • contact details and business information if you wrote them yourself (e.g. a phone number or your niche).

We do not receive or request passwords, follower lists, your conversations with other people, or data of people who have not written to us. The assistant sees only messages addressed to our accounts and comments under our own posts.

3. What the data is used for

  • to answer your question or comment, provide advice, and calculate costs;
  • to receive and process a request for our services and contact you using the details you provided;
  • to keep the conversation consistent: the assistant takes into account previous messages in the same chat;
  • to provide services under a contract;
  • to analyse website traffic and evaluate the effectiveness of our advertising (in anonymised form, see section 11).

We do not use data from Instagram, Facebook, TikTok, Telegram and WhatsApp for advertising, retargeting, profiling, sale or transfer to data brokers. We also do not combine it with data from other sources, except for contact details you yourself provided for us to reach you.

4. How the AI assistant works

  • The assistant may send replies to typical questions (services, prices, timelines) automatically. Replies to complaints and to complex or unusual questions are first reviewed and, if necessary, edited by Yevgeniy Khristolyubov.
  • To prepare a reply, the text of your message, up to 12 previous messages in that chat, your name or username and the public text of our post are sent to the Google Gemini API service. We use the paid tier of the Gemini API, and if it is temporarily unavailable — the free tier. On the paid tier, under Google's terms, such data is not used to train or improve Google's models; on the free tier, Google may use it to improve its products, including through review by its staff, so please do not send the bot passwords, identity document data or bank card details. Google retains data in accordance with its own terms (Gemini API terms, Google's policy).
  • Cards with draft replies and notifications about requests are sent to the Operator in his private chat with the SALER.KZ Telegram bot. Reminders about requests assigned to a SALER.KZ employee are sent to that employee in Telegram.
  • The assistant does not make decisions that have legal consequences for you. At any time you can write "call a human", and Yevgeniy will reply personally.
  • So that the assistant replies in the SALER.KZ style, we store up to 15 examples of replies written by the Operator. Phone numbers are automatically removed from them.

5. Who the data is shared with

Data is shared only with services without which the assistant and the website cannot work:

  • Meta Platforms (Instagram, Facebook, WhatsApp), TikTok and Telegram — the platforms through which you write to us and through which we reply;
  • Google (Gemini API) — to prepare a reply (section 4);
  • PS Internet Company LLP (ps.kz), Kazakhstan — the hosting provider on whose server the website, the assistant and our CRM system run and their data is stored;
  • web analytics services and advertising platforms — Google Analytics, Yandex Metrica, Google Ads, Meta, TikTok, VK Ads: anonymised data about website visits and markers indicating that a request was submitted or a contact button was clicked (section 11).

We do not sell data or share it with third parties in any cases other than those provided for by the legislation of the Republic of Kazakhstan (e.g. at the request of authorised bodies).

6. Where and for how long data is stored

  • The assistant's data is stored on the ps.kz hosting server in the Republic of Kazakhstan, in a private folder that is not accessible from the internet.
  • Conversations and comments (texts, names, identifiers) are stored for 90 days from receipt, after which they are deleted automatically.
  • The assistant's technical log is stored for 30 days.
  • Identifiers of already processed messages (without text) are stored for 60 days so that we do not reply twice to the same message.
  • Requests (name, phone number, the essence of the request) that you left on the website or in a conversation, and the history of working with them (status, staff notes, amounts of offers and invoices) are stored in our CRM system on the same server for up to 3 years for working with the client, or until you request deletion.
  • The messages and comments themselves are also stored on the platform (Instagram, TikTok, etc.) under its rules. You can delete them there yourself (see the instructions).

7. Data protection

Only the Operator and SALER.KZ employees who handle requests have access to the data. Each has their own login and password, and an employee sees only new requests and those assigned to them. Connections are protected by HTTPS, incoming events from platforms are verified by digital signature, and access keys are stored outside the website code. We take reasonable technical measures to protect data from unauthorised access.

8. Your rights and data deletion

At any time you can find out what data of yours we hold, correct it, withdraw your consent or request its deletion. How to do this is described on the saler.kz/data-deletion/ page. In short: write "Delete my data" to any of our accounts or by e-mail to ee.hristolubov@gmail.com. We will delete the data within 30 days and confirm this.

9. Legal basis and consent

We process data because you contacted us yourself: you submitted a form, sent a message or left a comment under our post. By submitting a form or message, you consent to the processing of your data under the terms of this policy. Consent can be withdrawn (section 8).

10. Children

Our services are intended for businesses. We do not knowingly collect data from persons under 16. If such data has reached us, write to us and we will delete it.

11. Cookies and website analytics

To collect visit statistics and evaluate advertising effectiveness, the website uses Yandex Metrica, Google Analytics and the Google Ads, Meta, TikTok and VK Ads pixels. They store cookies in your browser and receive anonymised data: which pages were opened, device and browser type, approximate location based on IP address, and which website or ad you came from. They also receive an event marker: a request was submitted or a contact button was clicked (phone, WhatsApp, Telegram, e-mail). Your name, phone number and request text are not passed to these services.

Advertising platforms may use this data to show our ads to people who have already visited the website and to count how many requests the advertising brought in. You can disable cookies in your browser settings or with an ad blocker — the website will continue to work.

12. The SALER SMM application and YouTube API Services

To publish our own content we use the internal SALER SMM application. It uses YouTube API Services only to upload videos to our own YouTube channel, and publishes our posts to our Instagram, Facebook and Threads accounts. The application does not collect, store or share other users' data, and does not read comments, followers or statistics.

By using features based on YouTube API Services, you agree to the YouTube Terms of Service. Google's processing of data is governed by the Google Privacy Policy. You can revoke the application's access to your Google account on the access management page.

13. Changes to this policy

We may update this policy. The current version is always published on this page, with the version date shown at the top.

14. Contacts

Yevgeniy Khristolyubov, SALER.KZ, 15 K. Satpayev Ave., Ust-Kamenogorsk, Republic of Kazakhstan.
E-mail: ee.hristolubov@gmail.com · Phone / WhatsApp: +7 747 942 58 36 · Telegram: SALER Telegram bot

Privacy Policy (English)

Effective date: September 28, 2026. SALER.KZ is operated by Evgeniy Khristolyubov, Ust-Kamenogorsk, Kazakhstan (“we”). This policy covers the website saler.kz, our official Instagram, Facebook, TikTok, Telegram and WhatsApp accounts, the SALER.KZ AI assistant that helps us reply to messages and comments in those accounts, and our internal publishing app SALER SMM.

Data we receive. Website: the name, phone number and request details you enter in forms, plus anonymous analytics (cookies, IP address, device, pages visited). When you message our accounts or comment on our own posts, the platform sends our assistant: your platform-assigned user ID for our account (e.g. Instagram-scoped ID, Page-scoped ID, TikTok or Telegram ID; your phone number on WhatsApp), your name or username as shown by the platform, the text of your message or comment, its timestamp and ID, the ID and caption of our post, the type of any attachment (we do not download or analyse the files), and any contact or business details you choose to write. We do not receive or request passwords, follower lists, your conversations with others, or data about people who have not contacted us.

How we use it. Only to reply to your message or comment, answer questions about our services and prices, process your request for our services and contact you, and keep the conversation consistent. We do not use Platform Data for advertising, retargeting, profiling, sale, or transfer to data brokers, and we do not combine it with other data except the contact details you gave us.

AI assistant. Routine questions may be answered automatically. Complaints and non-standard questions are reviewed by a human (Evgeniy) before sending. To draft a reply, your message, up to 12 previous messages of the same conversation, your name/username and the public caption of our post are sent to the Google Gemini API (paid tier, or the free tier when the paid tier is temporarily unavailable; on the paid tier this data is not used to train or improve Google's models, while on the free tier Google may use it to improve its products, including human review, so please do not send passwords, ID or bank card details to the assistant). Draft replies and lead notifications are delivered to the operator's private Telegram chat with the SALER.KZ bot; reminders about a lead assigned to a SALER.KZ team member are sent to that team member on Telegram. The assistant makes no decisions with legal effects on you; you can always ask for a human. We keep up to 15 operator-written replies as style examples, with phone numbers removed.

Sharing. Only with services required to operate: Meta (Instagram, Facebook, WhatsApp), TikTok and Telegram (the platforms you contact us through), Google (Gemini API), our hosting provider PS Internet Company LLP (ps.kz, Kazakhstan), whose server runs the website, the assistant and our CRM, and website analytics and ad platforms (Google Analytics, Yandex Metrica, Google Ads, Meta, TikTok, VK Ads) — see “Cookies and analytics” below. We never sell data; other disclosures only where required by the law of the Republic of Kazakhstan.

Storage and retention. Assistant data is stored on our hosting server in Kazakhstan, in a private directory not accessible from the internet. Conversations and comments (texts, names, IDs) are deleted automatically after 90 days; technical logs after 30 days; IDs of processed messages (without text) after 60 days; leads (name, phone, request) and their handling history (status, team notes, quoted and invoiced amounts) are kept in our CRM on the same server for up to 3 years or until you ask us to delete them. Your original messages also remain on the platform under its own rules.

Security. Access is limited to the operator and SALER.KZ team members who handle requests, each with a personal login; team members see only the requests assigned to them and new ones; HTTPS; webhook signatures are verified; access tokens are stored outside the website code.

Your rights and data deletion. You can request access to, correction of, or deletion of your data at any time, or withdraw consent. See saler.kz/data-deletion/: write “Delete my data” to any of our accounts or email ee.hristolubov@gmail.com. We delete the data within 30 days and confirm.

Cookies and analytics. To measure traffic and advertising performance, the website uses Yandex Metrica, Google Analytics and the Google Ads, Meta, TikTok and VK Ads pixels. They set cookies and receive non-identifying data: pages viewed, device and browser type, approximate location based on IP address, and the referring site or ad, plus a signal that a request form was submitted or a contact button (phone, WhatsApp, Telegram, email) was clicked. Your name, phone number and message are not shared with these services. Ad platforms may use this data to show our ads to people who have visited the website and to count how many requests our ads bring. You can disable cookies in your browser or with an ad blocker; the website will keep working.

Children. Our services are for businesses; we do not knowingly collect data from anyone under 16.

SALER SMM and YouTube API Services. Our internal app SALER SMM uses YouTube API Services solely to upload our own videos to our own YouTube channel and publishes our own posts to our Instagram, Facebook and Threads accounts; it does not collect, store or share data of other users. By using features based on YouTube API Services you agree to the YouTube Terms of Service; see the Google Privacy Policy. Access can be revoked at Google security settings.

Contact: Evgeniy Khristolyubov, SALER.KZ, 15 K. Satpayev Ave, Ust-Kamenogorsk, Kazakhstan · ee.hristolubov@gmail.com · +7 747 942 58 36.