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Data deletion

This page explains how to delete the data that SALER.KZ and our AI assistant received when you wrote to us on Instagram, Facebook, TikTok, Telegram, WhatsApp or left a request on the website. English version below.

How to send a request

Choose whichever method suits you:

  1. Write to us in the same account where you talked to us (Instagram Direct, Messenger, TikTok, Telegram or WhatsApp): "Delete my data".
  2. Or send an e-mail to ee.hristolubov@gmail.com with the subject "Delete my data". In the e-mail, state where you wrote to us (e.g. Instagram) and your username or phone number so we can find the conversation.
  3. Or call / message us on WhatsApp: +7 747 942 58 36.

You don't need to register, fill in forms or give a reason.

What we will delete

  • the texts of your messages and comments and our replies stored by the AI assistant;
  • your platform identifier, name or username, and phone number (for WhatsApp);
  • your request with your contact details, if you left one;
  • references to your conversation in the technical log and in the assistant's reply examples.

We will delete the data within 30 days (usually sooner) and confirm this via the same method you used to send the request. Even without a request, conversations are automatically deleted from our systems after 90 days.

What remains on the platforms themselves

Your messages and comments are also stored by the platform (Instagram, Facebook, TikTok, Telegram, WhatsApp) under its rules. You can delete them there yourself:

  • a comment: open it under our post and select "Delete";
  • a conversation: delete the chat in the app (in Telegram you can also delete it on our side by selecting "Also delete for SALER.KZ").

Our assistant has no access to your account: you did not log in to it through our application, so there are no permissions to revoke.

For more details on what data we receive and why, see our Privacy Policy.

Data Deletion Instructions (English)

This page explains how to delete the data SALER.KZ and our AI assistant received when you messaged or commented on our Instagram, Facebook, TikTok, Telegram or WhatsApp accounts, or submitted a request on our website.

How to request deletion (any of these):

  1. Send “Delete my data” to the same account you contacted us through (Instagram Direct, Messenger, TikTok, Telegram or WhatsApp).
  2. Email ee.hristolubov@gmail.com with the subject “Delete my data”, stating where you contacted us and your username or phone number so we can find the conversation.
  3. Call or WhatsApp +7 747 942 58 36.

What we delete: the texts of your messages and comments and our replies stored by the assistant; your platform user ID, name/username and phone number (WhatsApp); any lead with your contact details; and references to your conversation in our technical logs and reply examples. We complete deletion within 30 days (usually sooner) and confirm it through the channel you used. Even without a request, conversations are deleted from our systems automatically after 90 days.

Data on the platforms themselves. Your messages and comments are also stored by the platform under its own rules; you can delete a comment under our post or delete the chat in the app yourself. Our assistant has no access to your account (you never logged in through our app), so there are no permissions to revoke.

See also our Privacy Policy. Contact: Evgeniy Khristolyubov, SALER.KZ, Ust-Kamenogorsk, Kazakhstan · ee.hristolubov@gmail.com · +7 747 942 58 36.